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View Full Version : Geek Squad Sucks!



hermhater
10-02-2007, 01:04 AM
Tell us your stories about Geek Squad.

We will tell you how they ripped you off.

m0ebr0
10-02-2007, 01:05 AM
And here it is. If you have any GS questions ask me ive been there for 2yrs i know what the deal is there. Ill give ya tips to help ure biz vs GS.

hermhater
10-02-2007, 01:06 AM
And here it is. If you have any GS questions ask me ive been there for 2yrs i know what the deal is there. Ill give ya tips to help ure biz vs GS.


Cool!

I am liking you better and better every post!!!

:beer: :drunkhb: :toast2:

Guru
10-02-2007, 01:08 AM
Notebook memory takes 2 seconds to install. GS will charge you $80 per stick to install it though. They even take the laptop to the back so you can't see how friggin easy it is to change out.

That is the policy in the Topeka BB anyway.

m0ebr0
10-02-2007, 01:10 AM
Notebook memory takes 2 seconds to install. GS will charge you $80 per stick to install it though. They even take the laptop to the back so you can't see how friggin easy it is to change out.

That is the policy in the Topeka BB anyway.

We cant show them how to install anything. If we show them and they do it the customer can blame us for messing the comp. Thats what managers say.

Chiefster
10-02-2007, 01:13 AM
I've not ever dealt with them, and I'm glad.

hermhater
10-02-2007, 01:16 AM
Notebook memory takes 2 seconds to install. GS will charge you $80 per stick to install it though. They even take the laptop to the back so you can't see how friggin easy it is to change out.

That is the policy in the Topeka BB anyway.

Well it is actually like 20 seconds but that includes using a screwdriver, so maybe they are charging for dexterity, which most geeks have to learn!

:lol::lol::lol::lol:

Guru
10-02-2007, 01:16 AM
We cant show them how to install anything. If we show them and they do it the customer can blame us for messing the comp. Thats what managers say.

Your manager just knows a better way to present it to you than mind did. He told me flat out NOT to let them see you do a laptop upgrade or they would know how EASY it is.

Customers can't say it is BBs fault if they choose to try to do something that they don't know how to do.

If I forget to put oil in my car is that my fault or the mechanic that told me how to do it? A judge will laugh that right out of the courtroom.

m0ebr0
10-02-2007, 01:17 AM
Your manager just knows a better way to present it to you than mind did. He told me flat out NOT to let them see you do a laptop upgrade or they would know how EASY it is.

Customers can't say it is BBs fault if they choose to try to do something that they don't know how to do.

If I forget to put oil in my car is that my fault or the mechanic that told me how to do it? A judge will laugh that right out of the courtroom.

Pretty much like I said I dont like my job that much.

Guru
10-02-2007, 01:17 AM
Well it is actually like 20 seconds but that includes using a screwdriver, so maybe they are charging for dexterity, which most geeks have to learn!

:lol::lol::lol::lol:

They were sooo excited to hire me since I had A+ Certification. All I could think was, "That's not required?" How stupid.

hermhater
10-02-2007, 01:19 AM
They were sooo excited to hire me since I had A+ Certification. All I could think was, "That's not required?" How stupid..

It goes to show what millions of dollars in advertising can accomplish.

They have to recoup the money by screwing their customers, who were silly enough to enlist their services in the first place.

Chiefster
10-02-2007, 09:11 AM
Ah, Capitalism; nothin like it! :D

stlchief
10-02-2007, 09:17 AM
I go back and forth on this one. For the average person, the GS is a waste of money.

BUT - there are those that could NEVER learn how to do something simple, because they will not try. They are afraid of doing it. $80 is like doing it with insurance. Most of the money is "wasted", but if they had tried it on their own and messed it up, it would have cost more than $80 (maybe memory stick is not the right example though).

Then, to cover salaries & advertising and all the VW Bugs, what do you charge to keep it alive?

Bottom line: GS is not for me, but if my mother used it, I wouldn't be upset --> she has no choice since she has no friends with knowledge and her kids live out of town.

(Isn't this the same philosophy for people who do routine maintenance on your car? Oil change? Rotate tires? etc.? It's a higher premium, but still paying others more than it would cost you.)

rbedgood
10-02-2007, 12:22 PM
I go back and forth on this one. For the average person, the GS is a waste of money.

BUT - there are those that could NEVER learn how to do something simple, because they will not try. They are afraid of doing it. $80 is like doing it with insurance. Most of the money is "wasted", but if they had tried it on their own and messed it up, it would have cost more than $80 (maybe memory stick is not the right example though).

Then, to cover salaries & advertising and all the VW Bugs, what do you charge to keep it alive?

Bottom line: GS is not for me, but if my mother used it, I wouldn't be upset --> she has no choice since she has no friends with knowledge and her kids live out of town.

(Isn't this the same philosophy for people who do routine maintenance on your car? Oil change? Rotate tires? etc.? It's a higher premium, but still paying others more than it would cost you.)

Well put...I wouldn't waste my time doing an oil change when the Grease Monkeys down the street will do it for $30...but I wouldn't dream of spending $50 more or less $80 to have simple hardware/software installed on my PC...

sling58
10-02-2007, 01:05 PM
Never been to GS but now that you guys talk about them like this I won't either. Thanks for the info.

Chiefster
10-02-2007, 02:08 PM
Never been to GS but now that you guys talk about them like this I won't either. Thanks for the info.


Ditto!:D

m0ef0e
10-02-2007, 07:43 PM
Geek Squad blows. My bro and I have intimate knowledge of this. Actually taking care of the customer respectfully and honestly is next-to-impossible in corporate computer service because mostly there are just middle-management jerks with an associates' in business trying to tell you the most effective and efficient way to be a tech. They know nothing about teching but they are the one in charge. It's like they cut your arm off and tell you to throw a 60-yard TD pass without ever having touched a football themselves. This is a large reason why I started my own biz.

McLovin
10-02-2007, 08:04 PM
No offense to the Geek Squad employees, I have been offered a job to work for Geek Squad, and my theory is anyone that has went to school for computer repair, has some experience, and knows what they are doing, will not work for minimum wage or close to it long. If you are going to spend good money to have something fixed take it to a pro that has the A+, has the experience, has some training and is a little more proud of themselves then to accept minimum wage. Also would you pay the local superstores salesperson to pull your tooth, especially if it cost the same as going to a dentist. Just my 2 cents but after paying 40,000 in student loans, spending 5 years in college, paying for and testing for certifications, there is no way I can afford to work for that, and this is in a small market. BB gets kids that THINK they know what they are doing 90% of the time. I get a lot of customers personally that tell me how little GS knows and how sometimes the customer knows more then the tech. I also cant count the number of times that I have had to correct a Geek Squad agent in there store because they have no clue what they are talking about just trying to sell memory a hard drive or a video card. One Geek Squad agent told a customer right in front of me that any memory stick would work in any computer and that they should buy the cheap stuff for there old computer (ddr 2 for a computer that took PC 100) the sales person (not a Geek Squader told the customer then that he didn't agree while any memory might work he recommended the more expensive one because it was surely faster). Again no offense to the Geek Squaders among us this is just my experience. It is a wonder what millions of advertising money will do. They should try spending that on trained techs might be worth something.

m0ebr0
10-02-2007, 08:34 PM
I go back and forth on this one. For the average person, the GS is a waste of money.

BUT - there are those that could NEVER learn how to do something simple, because they will not try. They are afraid of doing it. $80 is like doing it with insurance. Most of the money is "wasted", but if they had tried it on their own and messed it up, it would have cost more than $80 (maybe memory stick is not the right example though).

Then, to cover salaries & advertising and all the VW Bugs, what do you charge to keep it alive?

Bottom line: GS is not for me, but if my mother used it, I wouldn't be upset --> she has no choice since she has no friends with knowledge and her kids live out of town.

(Isn't this the same philosophy for people who do routine maintenance on your car? Oil change? Rotate tires? etc.? It's a higher premium, but still paying others more than it would cost you.)

Well put. Someone that doesnt not know what they are doing can come in and get it done with insurance. Although it is very expinsive. I try to get the customer taken care of for as cheap as I can cant say that for other people there. I actually have customer service. Although I do not have my A+ yet i still know what I am talking about on most issues. I did actually go to college for computers as well as vo-tech in high school.

hermhater
10-02-2007, 08:38 PM
Well put. Someone that doesnt not know what they are doing can come in and get it done with insurance. Although it is very expinsive. I try to get the customer taken care of for as cheap as I can cant say that for other people there. I actually have customer service. Although I do not have my A+ yet i still know what I am talking about on most issues. I did actually go to college for computers as well as vo-tech in high school.

Hey guy, I wasn't referring to anyone tech in particular, just the lax attitude they have in general.

I'm sure there are a lot of good techs that work for them, it's the overall corporate attitude they have in general.

:sign0098:

Guru
10-02-2007, 08:39 PM
I go back and forth on this one. For the average person, the GS is a waste of money.

BUT - there are those that could NEVER learn how to do something simple, because they will not try. They are afraid of doing it. $80 is like doing it with insurance. Most of the money is "wasted", but if they had tried it on their own and messed it up, it would have cost more than $80 (maybe memory stick is not the right example though).

Then, to cover salaries & advertising and all the VW Bugs, what do you charge to keep it alive?

Bottom line: GS is not for me, but if my mother used it, I wouldn't be upset --> she has no choice since she has no friends with knowledge and her kids live out of town.

(Isn't this the same philosophy for people who do routine maintenance on your car? Oil change? Rotate tires? etc.? It's a higher premium, but still paying others more than it would cost you.)

I pay $20 for an oil change and that is dirt cheap compared to what BB gets away with charging for even easier repairs and maintenance. I don't compare BB to mechanics at all.

m0ebr0
10-03-2007, 02:25 AM
Hey guy, I wasn't referring to anyone tech in particular, just the lax attitude they have in general.

I'm sure there are a lot of good techs that work for them, it's the overall corporate attitude they have in general.

:sign0098:

O i know. I was just stating that I am one of the few that actually try to help peeps out, not just screw them over. I completely understand what u are saying.