I hate them!!!
Not really, but they are becoming fairly annoying. And by old I mean in their late 60's and up. They come into the story NOT knowing what they want. You sit there and explain their options, they sit and look at you for 15 mins likes your a dumbass and then ask to speak to the manager to only find out the same thing I TOLD THEM.
Talking about wasting other people time. And there are always 2 or 3 people being held up by them.
Looks like its going to suck cause I have to work Sunday cause someone is on sick leave. Its soo much easier dealing with Contractors.